Utilities

Watsonville residents have now received a newly- designed utility bill with a cleaner, more concise look that answers the most commonly asked questions.

Here are a few things you need to know: 

1. Your customer number will change slightly. A number “6” has been added to your current number. For example, if your current customer number is 11234, your new customer number will now be 611234. 
2. You will need to update your account number if your bill payment is scheduled directly through your financial institution.
3. If you have automatic payments scheduled through the City’s online payment system, no action is required from you. 
4. When making a payment using our automated phone system, you will need to provide your customer number and your account number. 

If you have any questions, please contact our utility billing office at 831-768-3455 or our Public Works Office at 831-768-3100.

 LIHWAP provides one-time payments to low-income households that are eligible for assistance.  If you are struggling to afford your water bills, please visit csd.ca.gov/waterbill to see if you qualify for payment assistance through LIHWAP and to find local service providers near you to apply. 

La LIHWAP provee asistencia con su pago de agua o aguas residuales a hogares de bajos ingresos. Si usted tiene dificultades en pagar sus mensualidades, usted puede visitar la página de web Pagina en Españolpara ver si usted califica para recibir asistencia.  

The local agency assisting with this program is 

<sub>Central Coast Energy Services

 Watsonville utility customers can call the phone line; however, they will not get a live person. Customers are encouraged to leave a message with the following information:

1. Account Holder Name
2. Water Vendor (City of Watsonville)
3. Service Location (Address) and Phone Number

Phone Number: (831) 726-8817
 
Please be aware that not just any member can apply, only the account holder may apply.</sub>

<sub>Funding is limited until all funds are exhausted on a first-come, first serve basis. 

Click HERE For More Information</sub> 

OFFICE BUSINES HOURS:

• Monday thru Friday  8:00 am to 4:30 pm   Closed during lunchtime from 1:00 to 2:00 pm

• Online Bill Pay - pay your bill automatically or month to month by signing for online payment. 
• Check payments City of Watsonville, Utility Payments, 250 Main Street, Watsonville, CA 95076
• Phone payment 
• To speak to one of our utility payment reps during business hours, call utility payments at              (831) 768-3455
• To make a payment via our automated phone system, call 1-855-748-3077; you will be prompted to provide your Customer ID and Account Number. 
• For question regarding garage sale permits and parking permits please call (831) 768-3455

To Start Utility Service

Contact Utilities staff at (831) 768-3455. Water service availability charges as well as minimum solid waste and minimum sanitary sewer charges will be charged unless and until the customer satisfactorily closes his/her account with the city and no longer occupies the location where service is provided.

 Applicants who have not subscribed to city utility service in the last twelve (12) months will be required to pay a service activation fee. New service requests will be processed the next business day if received before 1:00 pm. New service requests received after 1 pm will be processed after two business days.

To Terminate Utility Service

Contact Utilities staff at (831) 768-3455 at least one business day in advance and indicate the day you would like to terminate service. If the account is not under your name, you will be asked to confirm your authority.